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Policies

Membership Fee: As our CSA offers multiple shares and flexibility, we are only able to charge the cost of food via the website - otherwise memebers with multiple items would be charged multiple times. Thus we are not able to add in our cost of business to the cost of goods: everything that deals with getting your food to you. All members will be charged a membership fee that includes delivery and administrative costs, which is pro-rated with the number of shares purchased.  For weekly shares, that comes to $90 for DC members and $45 for bi-weekly shares. It is $50/25 for Richmond member. This fee is charged separately from your CSA food charges, which come through this software system. This will be charged shortly after you join, to the card on file, or if you wish, via check or cash. It will be pro-rated for those who join after the season starts.

Installment Billing/Payment Plan: When you sign your contract, you click “agree” to a monthly billing policy, but many people fail to read this policy. That’s ok, it happens. When you click “agree,” you are agreeing to be billed the first portion of your bill the day you join, and then to be billed every 30 days after until your account is paid off., usually 3 or 4 installments. This is different than some payment plans where payments are made in more staggered increments. The nature of the CSA model is that members usually pay in full up front for the season, so that money is available for us to work with farmers throughout the season - most CSAs do not have payment plans at all. In some ways it is like buying stock, and instead of dividends, you receive food. We do allow flexibility and payment plans, as we know not everyone can pay up front, and we wanted to make it more affordable, but we still need to get payment earlier than later so we can do what we do and provide quality and value for your good food.

Holds: Each member is permitted a total of two holds per season. When you place a share on hold, please email us to let us know how you would like to redeem that share. You may pick up on an "off" week if you have a bi-weekly share, but please note that not all drop locations get weekly deliveries. We can also put the value of your share into your "Cash Account" credit. You may then use that credit to by add-ons. If you know that you will need more than two holds, please contact us at the beginning of the season. Changes must be made through CSAware by 6 pm on the Friday before the drop for all members.

Changing Your Order: If you would like to add items onto your order, make special requests or put your order on hold, changes must be made through CSAware by 6 pm on Friday before the drop.

Acts of Mother Nature - Please know that our delivery and selection is subject to acts of Mother Nature and can change at any time. We make every effort to provide timely information on cancellation, rescheduling, substitutes etc should this arise.

Missed/Fogotten Boxes: Woops! You forgot what day it was and did not come pick up your share. You did not even think to call us! If you are a no-call/no-show, then your box will be donated to a needy family. If there are other circumstances (an accident, a fire, a family emergency) please call us and we will help you on a case-by-case basis.

Referral Rewards Policy: For every new member who signs up and names you as the one who referred them, you will receive a $25 credit to your account. Our referral policy is meant to reward you for helping us, so please take advantage and tell a friend!

Credit Policy: Your credit can be treated like a piggy bank. CSAware calls it “Cash Account.” Payments will always pull from your cash account before you are charged. You can add items on to your order and use your piggy bank to pay for them. You may also get an extra share. Your credit will roll over to the next season if it is not used. However, if you will not be signing up for the next CSA, you must use your credit before the end of the season.

Cancellation/Refund Policy: You contract with us to join the shares for the season, or for the number of weeks specified. Unexpected needs that may require cancellation or refund are handled on a case-by-case basis. Please call us at (804) 767-8570 to discuss refund options.

Privacy Policy: If you are a registered user of a Farm to Family/BusFarm website and have supplied your email address, Farm to Family may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Farm to Family and our products. We primarily use our various social media channels to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request, we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Farm to Family takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying information. We will never share or sell your personal information without your permission.

We source our products locally. Produce selection will vary based on what's in season in our region. Share contents are subject to change without notice.

Donated shares benefit BUSFARM, INC., a 501(c)3 qualified organization –  theTax ID Number is 61-1584085. Donations, contributions or gifts to BusFarm may qualify as a charitable deduction for federal income tax purposes. Please consult with your tax advisers or the IRS to determine if your contribution is deductible. Please call or email  us for donation information. Thank you!


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