Farm to Family provides local fresh produce, meats, dairy, and other grocery items to customers on Capitol Hill/Washington, DC and Richmond, VA.
Q: What is a CSA share?
CSA stands for Community Supported Agriculture, where an individual or a household subscribes to receive farm-fresh food for the growing season. This is a great way for you to reconnect with your food and the farmers who grow it. Our CSA has been sourcing low pasteurized, naturally raised, hormone and chemical free food from local farms since 2009. Our Fall/Winter CSA runs for 24 weeks, starting the week of 3/31, 2020, with a one week Spring break 4/21, and a one week Summer break 8/18, finishing up the week of 9/22.
Q: When do I need to sign up?
You can sign up anytime. Any separate fees (seasonal membership fee or home delivery fee will be pro-rated.)
Q: How do I sign up?
To sign up, go to your storefront and choose your share. Even if the season has already started you can still sign up. We will prorate your share! You may pay directly and securely with a credit card through our website, or make a check payable to Farm to Family, LLC. Please note that we must receive your payment before we can begin deliveries!
Checks, cash, money orders and online banking bill pay are preferred and save you credit card surcharge fees. You may mail checks to:
Farm to Family, LLC
2817 Mechanicsville Turnpike
Richmond VA 23223
Q: Who do I make my check out to?
Farm to Family, LLC. Our phone number is 804/397-733, email firstname.lastname@example.org Any returned checks will be charged any additional overdraft fees incurred.
Q: What is the membership fee?
As our CSA offers multiple shares and flexibility, we are only able to charge the cost of food via the website - otherwise members with multiple items would be charged multiple times. Thus we are not able to add in our cost of business to the cost of goods: everything that deals with getting your food to you. All members will be charged a membership fee that includes delivery and administrative costs, which is pro-rated with the number of shares purchased. For weekly shares, that comes to $100 for DC members and $50for bi-weekly shares. It is $50/25 for Richmond member. This fee is charged separately from your CSA food charges, upon onboarding, which come through this software system. This will be charged shortly after you join, to the card on file if you pay via card, or you will be notified of the amount to add to your payment due if you pay via check or cash. It will be pro-rated for those who join after the season starts.
Q: How do payment installments work?
Installment Billing/Payment Plan: When you sign your contract, you click “agree” to an installment schedule that is monthly until your share is paid. When you click “agree,” you are agreeing to be billed the first portion of your bill the day you join, and then to be billed every 30 days after until your account is paid off, usually 2,3 or 4 installments. This is different than some payment plans where payments are made in more staggered increments. The nature of the CSA model is that members usually pay in full up front for the season, so that money/working capital is available for us to work with farmers throughout the season - most CSAs do not have payment plans at all. This partnership with you helps keep the fragile farm micro-economy intact and moving. In some ways it is like buying stock, and instead of dividends, you receive food. We do allow flexibility with these payment plans, as we know not everyone can pay up front. This hybrid installment schedule helps us get payment earlier than later, but still allowing you to split it up, so we can continue to work with small farmers.
Q: How does Home Delivery work?
DC has a $10 fee/time to be billed in total to your card on file at the start of the season, along with member fee. DC Home Delivery is available on Capitol Hill zipcodes 20002. 20003 and the Navy Yard.
Richmond has a $5 fee/time to be billed in total to your card on file at the start of the season, along with member fee. Richmond, VA home delivery is available within our delivery area 5 mile radius from Farm to Family.
If for some reason we are unable to deliver where you wish, you may be moved to an alternate pickup location or refunded.
Q: What is Seasonal Selection:
We source our products locally within the Mid-Atlantic food shed. Selection will vary based on what's available/ in season in our region. Share contents are subject to change without notice, and you may receive the same item several times in a row because that is what is in season (i.e. lettuce/salad greens in spring/fall, kale/greens in winter.) We try to vary our selections as much as possible within these parameters to suit different palates. Early or late season may have limited selection due to growing season and weather, and you may receive pantry or other value added items.
Q: How can I plan my meals? Will I know what I'm getting before it arrives?
Yes and no. We send out an email every week in addition to the auto-reminder you get from CSAware telling you to pick up your share. In this email we may give you a recipe, a little information about our vendors, and "The Wish List." Please note that this is a list of what we THINK will be in your share, not what will absolutely be in your share. We often pick items up from the farm the day of the share, which means that everything is as fresh as possible.
However, it also means that the share can be a little unpredictable. We work with a number of different producers, and we are dealing with a myriad of logistical factors, as well as with the unpredictability of Mother Nature. The last 24 hours before the share can get hectic and sometimes items are changed out. You may not get something that was on the list. You may get an item that was not on the list at all. You may get items you got last time, or the time before. We know that this can be disappointing and confusing for members who think they are getting one thing and then get another, but we ask that you are understanding and patient. Eating locally from small farms calls for flexibility.
Q: I paid by check. How do I access my account information?
You will need a login invitation sent directly to you by email to link into your account. If you have not been emailed a login invitation, please contact us.
Q: Can I make changes to my delivery?
Yes! You can add items onto your delivery, make requests and put your share on hold. You are able to make these changes yourself through your account. However, please note that the deadline for such changes is 5 pm the Friday prior to the drop.
If you do not see the item you would like to add on, please contact us by email. We have many items available that are not yet on the website such as meats. We will be happy to work with you on this.
Q: What if I go out of town?
If you are unable to pick up your share for any reason, we can accommodate you. There are a few options.
We encourage you to donate your share. Part of our mission is to source healthy, fresh, and local food to underserved families. We work with a list of families in need in our area and would be happy to donate your share for you.
You may also share your share with friends, family or neighbors, just please let us know through CSAware that someone new will be picking up. Let us know by 5 pm on the prior Friday.
If you are not able to donate your share, you have two holds for the season. You may put your share on hold through your account, but it must be done by 5 pm on the Friday before your delivery. When you put a share on hold, we put the value of your share into your "Cash Account" credit. This credit can be used to shop for extra items, and it will carry over to the following season. If you do not plan to sign up for the next season, you must use your credit before the end of the season. If for some reason you have an emergency or need more than two holds, please contact us and we can handle this on a case-by-base basis.
If you do NOT make arrangements for your share, do not contact us, and do not pick it up, your share will be donated to our network of families in need.
Q: How do I place a Hold or Donation?
First, remember you must do this before 5 pm Friday prior to your next delivery or the software won’t allow you to place the hold.
Log into to http://thefarmbus.csaware.com, select the My Account tab to get to your dashboard. From the Member Dashboard Page, notice the calendar on the right side of the page. Click on the date you wish to hold.
Click on the date and a summary of your order will appear. It will show your share frequency and type, plus any add-on’s you had ordered.
There’s a ‘HOLD’ button on this page.
Click that, and you can choose the Donate or Hold option. Once you apply the hold or donation, the calendar will display that date in grey, indicating a hold. It is helpful to email us to let us know if you will redeem your held share an alternate date, or take a credit.
Q: What can I expect of my meat/veggie/dairy share? How much food will I be getting?
This is a common question, especially for someone who is not sure if they need the weekly or bi-weekly share. We are aiming to give you the dollar value of your share, so the sizes of the shares vary depending on what is available on a given week, and the market value of items which can fluctuate throughout the season and with different producers.
To help give you an idea of the share sizes, we have included a few pictures of “typical” shares on our Facebook page.
Dairy consists of a ½ gallon of milk, a butter, a cheese, a Qt of yogurt , and a dozen eggs. We are able to swap things out if needed, send an email.
Meat varies depending on the value of the meat you are getting and typically consists of two to three different items averaging to 2-5 lbs. of meat (sometimes more or less -bison steaks may be a 1 piece, 1 lb item for the share as it is the most expensive item we have). We try to alternate value and specialty items to suit different reasons/family needs and may not 100% suit you every time (ie. ground beef/chicken quarters vs lamb chops/steaks/chicken breast).
The Large Produce Share typically consists of 10-15 different item and will fill a large shopping bag.
The Small produce share is about 7 items.
Q: What is the order deadline for the next delivery?
Our order deadline is Friday at 5pm for the following week. This is when most of our big vendors have their deadlines with us. Anything ordered after this will go onto your next scheduled delivery. If you make a mistake, email us and we can manually move things around for you.
Q: Can I change my share frequency if I need more/less frequent pick-ups?
Once you have seen your share, you may want more or less than you are currently getting. We can accommodate you, just contact us.
Q: HELP! something has come up and I need to cancel my share!
Cancellation/Refund Policy: You commit and contract with us to join the shares for the season, or for the number of weeks specified. Unexpected needs that may require cancellation or refund are handled on a case-by-case basis. Please email us. Our business model has a seasonal fiduciary commitment that you make with us when you join, and we and our farmers rely on (you can purchase XX number of shares manually if you know/might be moving). We require you to find someone else to take over/buy out your share.
Q: Can I try before I buy? What if my schedule is unpredictable, or I only want food once in a while?
We have you covered!! You can choose one of our Stand Alone selections that are located beneath our seasonal shares. This is also a good choice for someone who has an unpredictable travel schedule, or only occasionally wants a share.
Acts of Nature - Local farm operations are subject to acts of MOther Nature and can change at any time. We make every effort to provide substitutes etc should this arise. Drops may also be rescheduled due to acts of nature/inclement weather etc.
Please address any questions or concerns with us as soon as possible so we can provide you with the best possible customer service, along with the best foods our food shed has to offer.