Payment: Checks, cash, money orders and online banking bill pay are preferred and save you 3.5% credit card surcharge fees. You may mail checks to:
Farm to Family, LLC
2817 Mechanicsville Turnpike
Richmond VA 23223
Q: Who do I make my check out to?
Farm to Family, LLC. Our phone number is 804/397-7337, email firstname.lastname@example.org. Any returned checks will be charged any additional overdraft or other fees incurred.
Membership Fee: As our CSA offers multiple shares and flexibility, we are only able to charge the cost of food via the website - otherwise members with multiple items would be charged multiple times. Thus we are not able to add in our cost of business to the cost of goods: everything that deals with getting your food to you. All members will be charged a membership fee that includes delivery and administrative costs, which is pro-rated with the number of shares purchased. For weekly shares, that comes to $100 for DC members and $50for bi-weekly shares. It is $50/25 for Richmond member. This fee is charged separately from your CSA food charges, upon onboarding, which come through this software system. This will be charged shortly after you join, to the card on file if you pay via card, or you will be notified of the amount to add to your payment due if you pay via check or cash. It will be pro-rated for those who join after the season starts.
Installment Billing/Payment Plan: When you sign your contract, you click “agree” to an installment schedule that is monthly until your share is paid. When you click “agree,” you are agreeing to be billed the first portion of your bill the day you join, and then to be billed every 30 days after until your account is paid off., usually 3 or 4 installments. This is different than some payment plans where payments are made in more staggered increments. The nature of the CSA model is that members usually pay in full up front for the season, so that money/working capital is available for us to work with farmers throughout the season - most CSAs do not have payment plans at all. This partnership with you helps keep the fragile farm micro-economy intact and moving. In some ways it is like buying stock, and instead of dividends, you receive food. We do allow flexibility with these payment plans, as we know not everyone can pay up front. This hybrid installment schedule helps us get payment earlier than later, but still allowing you to split it up, so we can continue to work with small farmers.
Holds/Schedule Changes: Each member is permitted a total of two holds per season. When you place a share on hold, do so by 5pm the Friday before your delivery. If you miss the deadline, email us.The value of your share will be placed into your "Cash Account" credit. You may then use that credit to by add-ons. You can donate thru our software, or give your share to a friend. If you know that you will need more than two holds, please contact us to make arrangements.
Changing Your Order: If you would like to add items onto your order, make special requests or put your order on hold, changes must be made through CSAware by 5 pm on Friday before the drop.
Acts of Mother Nature/Mechanical Failure - Please know that our delivery and selection is subject to acts of Mother Nature/Mechanical Failure and can change at any time. We make every effort to provide timely information on cancellation, rescheduling, substitutes etc should this arise. Please note that farming is unpredictable, and items may suddenly become unavailable week to week. We ask for flexibility.
Missed/Fogotten Boxes: Whoops! You forgot what day it was and did not come pick up your share. You did not even think to call us! If you are a no-call/no-show, then your box will be donated to a needy family. If there are extenuating circumstances (an accident, a fire, a family emergency) please call us and we will help you on a case-by-case basis.
Referral Rewards Policy: For every new member who signs up and names you as the one who referred them, you will receive a $25 credit to your account. Our referral policy is meant to reward you for helping us, so please take advantage and tell a friend!
Credit Policy: Your credit can be treated like a piggy bank. CSAware calls it “Cash Account.” Payments will always pull from your cash account before you are charged. You can add items on to your order and use your piggy bank to pay for them. You may also get an extra share. Your credit will roll over to the next season if it is not used. However, if you will not be signing up for the next CSA, you must use your credit before the end of the season.
Cancellation/Refund Policy: You commit and contract with us to join the shares for the season, or for the number of weeks specified upon subscription sign up. In the CSA model, seasonal subscription members are seen as active partners, sharing the risks and rewards of the harvest. Seasonal subscription members may cancel their subscription at any time, for any reason, however should you choose to cancel your subscription, we cannot offer a refund for shares. We recommend you find someone to buy out or take over your share if you wish to cancel. Our business model has a seasonal fiduciary commitment that you make with us when you join, and we and our farmers rely on (you can purchase XX number of shares manually if you know/might be moving or purchase 1x shares to try us out or if your schedule is unpredictable).
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